TERMS OF SERVICE

TOS (Terms of service) The following Terms of Service apply to all customers and you must read them thoroughly Before making any deposit, you must agree to the terms described below: Read and make sure to clearly understand everything below.

 

We will be as detailed as possible with you, but once work is started, major changes may not be accepted or the final price may vary. If there are any questions or concerns regarding these Terms of Service, please contact www.pawiepaws.com or pawiepaws@gmail.com so all questions may be answered and concerns addressed.

  • Please do not make a deposit of any kind until all details for the fursuit are discussed and agreed on.

  •  Changes: These terms apply to any changes made after the deposit is made. If there are any changes as to fur choices, options added, accessories, etc. We may charge extra for the material, effort and time it could take to discuss said changes. Please be sure we have everything jotted down before making any deposit to avoid any additional charges.

  •  Quotes (Price Estimates): Quotes for fursuits and items will be honored up to 30 days. Quotes are given for the maximum known amount it will cost. For quotes use our Facebook website www.facebook.com/pawiepaws/ although you can also contact us in all our social media. Please try to keep all of the details talk/information within my page or telegram, messages may not be replied to on my days off. Don't EVER be afraid to contact me. You are my customer and I am more than happy to talk to you about anything at any time as long as I am available.

  •  Payment, refund terms and general considerations: Your deposit for any order is nonrefundable. This down payment does not get any item made, or is used for materials, it is firstly to hold your place in our queue and cover the first hours of our time working with you. No tangible objects, goods or service will be exchanged for a nonrefundable down payment. All transactions conducted via PayPal or Credit/Debit Card are subject to an additional 5% fee per transaction for processing payment. Payment methods we accept are: Western Union, Bank of America and PayPal for international customers, for Mexico PayPal or bank deposit.

  •  We reserve the right to cancel a commission without deposit refund for all or any of the following reasons:

    • 1) Harassment of any kind, warnings will be given and upon third warning commission will be canceled.

    • 2) Defamatory remarks which do not include opinions based on product reviews.

    • 3) Discrimination or discriminating remarks directed at us individually or in general. If the product has not been started and you find that you may not be able to complete all payments by the agreed upon date, please let us know through any of our social media, we will always contact you to let you know that we are about to start your product and periodic updates will be provided, over the first updates please make sure everything is in order and if a mistake is found please make it clear with us.

  • Be sure the reference provided is a 3 side reference, digital picture without shades and if there are markings or difficult shapes there must be a high quality close up, we are not responsible for reference misunderstandings so please anything different make it clear beforehand, if the reference is not understandable and takes more time than the normal amount then an extra fee may be added.

  • Once the product is cut or all sewn in, any changes will be charged depending on the time it is dedicated to correct it unless we were the ones to make the mistake, on which will be not corrected wothout fee if it was not discussed first and we are more advanced in the comission.

  • If PawiePaws has completed your commission and you have not contacted us previously to make arrangements due to financial hardship and 3 weeks (21 days) has passed since the completion time of your product, you give PawiePaws the right to sell your product to a third party. In doing so you also forfeit your deposit.

  • Please contact Pawie Paws via e-mail with any questions. Should there be any special requests such as completion date, then please indicate with the inquiry or via e-mail. We will respond within 72 business hours unless specified vacation has been posted. It is our policy to respond as soon as possible. • An extra fee will be added of the 5% value of the total amount if the finished product remains more than 15 days with us for any extra day.

  • If a payment plan is required and you miss the scheduled date of payment, then we reserve the right to cancel your order. We do offer a five 10 day grace period before considering it late. Should you miss a payment, you have five 5 calendar days to contact us.

  • The warranty provided is for the quality of the product for any defects. If any defects are found in quality of workmanship, we will pay for all shipping costs provided that the "defect" has been determined to be with workmanship. We do not guarantee normal wear and tear. If normal wear and tear are assessed upon receipt, we reserve the right to charge for shipping and repair costs. Please contact us before returning.

  • If the suit is received and the suit was altered from the original product, shipping and repair costs will be assessed. Any alterations to your suit without written consent from PawiePaws will void your warranty. Improper care of any product does not constitute a defect. PawiePaws is not responsible for misplaced, lost, stolen, or damaged merchandise due to shipping; however, insurance is paid with shipping for total cost and a signature is required for receipt. The final product will be delivered until the item is finished, weighted shipping payment are received.

  • International Customers (outside of Mexico) Shipping outside of Mexico can range from $100-$400 so please be prepared for the shipping costs. Because we do not know the exact shipping cost until your project is boxed up, it will be due at that point (It cannot be paid for in advance). You may also incur customs fees which range from 5%-20% of the project's value. This is nothing we have control over. I agree I have read PawiePaws TOS and understand everything stated above.

SIGNATURE

I agree I have read PawiePaws TOS and understand everything stated above. All questions should be directed to the following email: pawiepaws@gmail.com As for now its to read but I will need a digital signature. You can paste it in a valid ID document and sign in it.

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